Register on MoXey through self sign-up using MoXey Pay App or assisted sign-up where on-ground MoXey executives helps you to register on MoXey Pay platform. Your transporter also has the ability to sign you up on MoXey Pay platform. Your sign-up requires you to share basic KYC information as required by the regulatory authority.

You can collect your MoXey Pay card from the designated MoXey Center. This information is collected during the signup process.

You can reset your MPIN by clicking on the "Forgot MPIN" option on the MoXey Pay App's login screen and following the required steps.

You can change your MPIN by clicking on the "Forgot MPIN" option on the MoXey Pay App's login screen or by accessing the "Reset MPIN" option inside the profile option of MoXey Pay App.

Please reach out to MoXey customer service or raise a update KYC reqeust from MoXey Pay App.

You will need to re-inititate your MoXey Pay card application by filling in the necessary details and attaching clear images of the required Proof of Identity documents (National ID, Passport).

Currently card PIN can be changed only by visiting the Bank centers or Bank ATMs.

Please reach out to MoXey customer service or raise a card block request using your MoXey Pay app - this would prevent your lost card from being fradulently used.

Please reach out to MoXey customer service or raise a card block request using your MoXey Pay app.

No, an individual can only be issued one MoXey Pay card.

Please reach out to MoXey customer service or raise a card block request using your MoXey Pay app. Once blocked you would not be able to use your card.

Currently we don't support linking of external cards with MoXey Pay account.

Yes, you can withdraw cash from any ATM using your MoXey card.

Yes, you can receive payments from multiple transporters on your MoXey Pay card.

Please reach out to MoXey customer service and register your request for change in card delivery address.

No, you can only recieve money into your MoXey card from transporters.

Transporters can deposit money into your MoXey card.

No, currently it is not possible to transfer money to your friends and contacts from your MoXey card.

MoXey card supports international transactions and you can use your card at any international location (e.g. merchant shops). For transactions done at international locations foreign exchange fee would be applicable .

There is not limit on the amount that you can receive on your MoXey card.

Yes, you would be receiving SMS notifications for any credit and debit transactions that are done on your MoXey card.

You can withdraw cash from any ATM.

Yes, you can withdraw money in other countries. Foreign exchange fees would be applicable for such transactions.

Any amount deducted from your MoXey card for a failed transaction would be credited back within 7-10 working days.

The double payment would be reversed and credited back to your MoXey card within 8 to10 working days. Please reach out to MoXey customer support to report any transaction issue.

MoXey card is free and doesn't have any monthly charges associated with it. However, your ATM withdrawals will be chargeable at AED 2, and for any cross-border transactions you would be charged foreign exchange charges.

No, MoXey card is free, there are no issuance charges associated with your MoXey Pay card.

AED 2 will be charged for any cash withdrawal.

No, we don't charge anything as monthly maintenance charges, it's free.

Yes, you would be charged foreign exchange fees for your transactions at international locations.

There are no charges for using your card at any merchant location, you would only be required to pay the amount shown in your bill.

There are no charges for using your card for online purchases, you would only be required to pay the amount shown in your bill.

Discounts and offers are provided at merchant's discretion, kindly report any offer related discrepency to MoXey customer support.

You can go to Offers section within MoXey app and see all the offers listed for the different products.

Cashback is credited back to your MoXey card within 72 hours.

You can visit the offers section in the MoXey app and check the offers. The search function allows you to search for a particular merchant and check the specific products and offers.

Referral bonus will be credited to your MoXey account once your referee signs up for MoXey and is issued with a MoXey card.

You can reach out to our customer support by writing in at support@moxey.ai or call at +971-600533355

Your MoXey card is issued in association with Arab Bank.

Yes, you can go to Offers section within MoXey app and search for the nearby merchants.

You would receive your money instantly.

No, currently there is no bank account associated with MoXey card.